T.J. Higgins

tj@higginswebsolutions.com
(812) 345-4779
Spencer, Indiana

Summary

Strong background in multiple disciplines including aviation electronics, hospitality software, and digital marketing. Currently transitioning to Information Technology with a focus on system/network administration.

Technology Proficiencies

Help Desk Ticketing Systems: Freshdesk, Jira Service Desk
Software: Active Directory, Office 365, Outlook
Browsers: Google Chrome, Microsoft Edge, Mozilla Firefox
Networking: LAN, Mesh Wi-Fi Network Systems, DHCP, VPN, DNS
Platforms: Windows 10 Enterprise & Pro, macOS, Android, iOS

System Administration Experience

Windows Server 2019 | Hands-On Virtual Labs Dec 2022

Created virtual machines using a hypervisor to simulate a corporate network environment and practice various troubleshooting, networking, and system administration processes.

Installed and setup VirtualBox with virtual machines using Windows Server 2019
Added Windows 10 Pro client machines to a Windows Server 2019 domain
Created and modified Active Directory mock user accounts
Configured DHCP, DNS, and RAS/NAT services
Created and linked Group Policy Objects (GPO) in Active Directory
Setup Azure AD Connect for hybrid Azure AD and seamless SSO using password hash sync

Work Experience

Senior SEO Specialist | Q4Launch May 2022 – Oct 2022

Managed a team of four technical and content marketing professionals to deliver SEO services to 80+ hospitality clients.

Created and implemented ongoing training for SEO team members
Collaborated with team members to facilitate the creation of a new marketing data dashboard that could be used by various teams to audit and improve client’s websites

SEO Specialist/SEO Account Manager | BIZCOR Mar 2021 – May 2022

Managed digital marketing accounts for clients within the hospitality industry. Provided SEO services, website design & development, and online technical support services for clients around the globe.

Compiled technical and high-level SEO audits of current and prospective clients to assist the SEO Director with strategy & implementation
Practiced effective customer service skills by handling client requests and meeting virtually with clients to discuss website performance

Freelance Web Designer/SEO Specialist | Self-Employed Sep 2018 – Nov 2022

Offered web design, development, and Search Engine Optimization services to local businesses.

Redesigned and developed a website for an international security company and improved website traffic metrics through effective search engine marketing
Created and managed a social media marketing campaign for a local organic farm and e-commerce company